Listen Up

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“The most successful people I’ve known are the ones who do more listening than talking.” – Bernard Baruch

Welcome to The Vibe!

Each week we discuss one idea that will help you live a better life.

This week’s topic is the power of LISTENING and how listening is the fastest way to connect and INFLUENCE another person.

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The Vibe: Listen Up

We all lead something.

Some of us coach our kid’s sports teams.

Others run companies that hundreds of people rely on for their livelihood.

While some are the CEOs of their families.

No matter the situation, LEADERS need the ability to connect and gain INFLUENCE to be effective.

No influence, no nothing.

What’s the fastest way to influence another person?

By LISTENING to them.

Learning to Listen

A few years after I graduated college with an accounting  degree, I realized something.

I was possibly the worst accountant in the state of Pennsylvania (but that has never been verified).

That career path was just not for me.

After deveopling some SELF-AWARENESS and building up COURAGE, I changed careers.

I jumped into SALES.

Overnight I went from struggling accountant to clueless salesperson.

My livelihood now depended on my ability to sell.

Just one problem…

I had never sold anything to anyone ever.

Things were really looking up.

So I decided to read every book and article on SALES I could find.

I attended every sales training course that came through Philly with the urgency of someone who’s career was suddenly in the balance.

Because it was.

What did I learn?

To be great at SALES you need to posses a SUPERPOWER.

That superpower is LISTENING.

Sales, like LEADERSHIP, is an art.

Rock star SALES PEOPLE, like great LEADERS, all have different styles.

But they have ONE THING in common.

They are awesome listeners.

They have the ability to CONNECT with people by asking meaningful questions, then thoughtfully listen to what that person says.

Asking questions and listening shows you care.

Listening forms a bond between you and the other person.

You get bonus points for not interrupting someone speaking, even when you know what they are saying is off base.

Listening is hard work.

It takes PATIENCE and POISE.

But guess what?

It’s worth it.

And LISTENING works.

Listening may be the most powerful way to connect with another human being.

George Raveling wrote, “What people need most is not a brilliant mind that speaks but a special heart that listens.” 

There is no better time to build your INFLUENCE.  

Someone out there needs you to LISTEN.  

And they want you to LEAD.  

#ListenUp

Until next week,

Joe Ciccarone

SalesVibe.net

 

 

 

 

 

 

2 Ears & 1 Mouth

“A wise old owl sat on an oak.  The more he knew the less he spoke.  The less he spoke the more he heard.  Why aren’t we like that wise old bird?” – Ernest Hemingway

 

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Early in my sales career I worked for a VP that would personally lead our training sessions.

Her philosophy for a “successful” sales call was for the team to spew out the amazing facts about our product.

We were NOT encouraged to ask questions.

She thought asking questions gave up control of the conversation.

She believed we had a much better chance of connecting and influencing by making strong statements and doing all the talking.

Yikes…

Would you be shocked to learn that despite having some of the most talented, energetic people I ever worked with, this team never hit their quota?

Shocking.

No question, this was a bad idea.

This week we continue with our series on the 7 Habits of Highly Effective People.

Habit #5:  Seek First to Understand, Then Be Understood.

What’s one of the worst characteristics of sales people?

For me, it’s listening to respond rather than listening to understand.

The fastest way to connect with another human is by LISTENING.

Listening will separate you from the masses.

3 Killer Phrases to Understand, Before Being Understood:

  • “So what you’re saying is…”
  • “From your perspective, you feel that…”
  • “So what I am hearing is that you think…”

2,000 years ago the stoic philosopher Epictetus wrote, “We have two ears and one mouth so that we can listen twice as much as we speak.”

It takes courage to stand up and speak.

It takes even more to keep quiet and listen.

Listen.

Understand.

Connect.

-Joe Ciccarone

www.SalesVibe.Net