Cross The Gap

“If you want something you’ve never had, you’ll have to do something you’ve never done.” – JD Houston

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Sales & Jiu Jitsu have alot in common.

Both are humbling.

Each take decades to master.

Both have consequences when you underperform:

  • Make a mistake in SALES, you lose a customer.
  • Make a mistake in JIU JITSU, you lose consciousness.

The best practitioners in both fields feel a constant TENSION.

It’s a tension created by the GAP between where their SKILLS currently are and who they want to become.

Crossing this GAP takes time and a ton of work.

Early in my SALES career my skills were pretty awful.

My phone skills were so poor that prospects would actually offer me free coaching advice before they hung up.

Me: “Mr Prospect – Blah…Blah…Blah…”

Prospect:  “Hey buddy – You need to relax & slow down, or no one is going to buy anything from you.  Click.”

At least he did not leave me hanging.

There comes a time when we have to decide if we are going to remain just another face in the crowd or make an IMPACT.

We have to decide if we are going to CROSS THE GAP.

HOW TO CROSS THE GAP:

OPEN YOUR MIND

The best in any field are constantly EVOLVING.

They keep experimenting.

They actively search out NEW IDEAS. 

Ray Dalio wrote, “We have to be radically open minded to see what’s missing.”

ASK FOR FEEDBACK

Don’t wait for your performance review.

Make feedback a constant force in your life.

Feedback may bruise your EGO but will open your eyes.

It will keep you in touch with REALITY.

Elon Musk said, “It’s important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”

Feedback is a gift.

Embrace it.

PRIORITIZE & EXECUTE

Jocko Willink wrote, “Stop spinning. Prioritize and Execute. Pick the highest impact idea and do it.”

MAKE IT ROUTINE

Put your top priority into your schedule.

Work on it 30 minutes each day.

You will be amazed how much progress you make in a month.

JOIN THE COMMUNITY

We become our peer group.

Want to get better at Jiu Jitsu? Join an academy.

Want to get better at SALES?  Attend a sales conference.

Proximity is power.

DO THE WORK

Inspiration is for amateurs.

Professionals DO THE WORK.

  • How do you get rid of writer’s block? Start writing.
  • How do you get out of a sales slump?  Make a sale.
  • How do you get better at Jiu Jitsu?  Train.

Hard work creates luck.

DECIDE

Where are the GAPS in your life?

What part of your life is AVERAGE that you know could be REMARKABLE?

It may be time to LEAP.

#CrossTheGap

-Joe Ciccarone

http://www.SalesVibe.net

 

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The Secret Ingredient

“You never really understand a person until you consider things from their point of view – until you climb into their skin and walk around in it.” – Harper Lee, To Kill a Mockingbird

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My grand mom was a KILLER cook.

Her chicken cutlets were incredible.

The cutlets were so good, they caused arguments before Sunday dinners.

A constant stream of cousins would walk by and grab the cutlets as they came off the frying pan.

Everyone would downplay how many they swiped.

There would be none left to put on the table.

This cutlet heist played out over decades.

The early bird gets the cutlet…

One day I asked my my grand mom to teach me how to make them.

My version was average at best.

The cutlets all made it to the table.

Something was missing.

Years later I learned I forgot her “secret ingredient” that tied everything together.

The art of COOKING & SALES share the same principles.

Leaving out 1 ingredient can separate AVERAGE from REMARKABLE.

In SALES, that secret ingredient is EMPATHY.

Empathy is defined as the ability to step into someone else’s shoes & experience emotions from their perspective.

In his new book, Sales EQ, Jeb Blount writes, “Empathy is the most important of all the Sales Emotional Intelligence traits.”

The BIGGEST communication problem in SALES is we tend to listen to reply, not understand.

This habit can crush opportunities and destroy relationships.

Your EMPATHY must precede your advice.

If your customer doesn’t feel you UNDERSTAND them, you have zero chance of INFLUENCING them.

People like to think they’re special.  This mindset carries over to their perceived problems.

It doesn’t matter how simple the customer’s problem is to fix.

It doesn’t matter how amazing your solution is.

Your solutions (and sales) will go unheard if your customers don’t feel you understand them.

3 Ways To Bring More Empathy to Your Sales Game:

Never Interrupt or Correct

  • Give your customer your full attention.
  • Listen.  Then listen some more.
  • Let them say everything they need to say.

ReState Their Position Back to Them

  • After they finish speaking, say, “If I hear you correctly, you feel that…”
  • Then list each of their points back to them 1 by 1.
  • This will make your customer feel heard.
  • This will make them receptive to what you have to say.

Show How Your Can Help

  • Only after you do the above, offer your ideas.
  • Be Concise.
  • Be Relevant.

Empathy is a key ingredient for success in SALES and LIFE.

Empathy will increase your influence.

Empathy will help you close the sales that feed your family.

Will that food make it to the table?

Depends who’s cooking…

#LeadWithEmpathy

-Joe Ciccarone

http://www.SalesVibe.net

The Power of Habits

“First we make our habits, then our habits make us.”  – John Dryden

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Name the 1st book that changed the way you think?

For me, it was The 7 Habits of Highly Effective People.

The 7 Habits changed the way I conducted business.

It changed the way I approached life.

Each habit called me out.

The Habits are simple concepts that separate the REMARKABLE from the AVERAGE.

The Vibe will cover each habit over the next few weeks.

Let’s go…

 Habit 1:  Be Proactive

You can’t wait for things to happen.

Nothing starts until you do.

To live our best life, we need to LEAN FORWARD.

We can’t wait for perfect circumstances or the mood to strike us.

We must create the mood with ACTION.

One of my mentors in Gracie Jiu Jitsu told me “If I only trained when I was in the mood or had the time, I would train 3-4 times a year.”

Tony Robbins said, “Great concepts don’t just appear, they must be pursued.”

Being PROACTIVE means stop negotiating with your mind.

Your mind is wired for survival, not success.

Your mind will tell you to:

  • Stay in bed.
  • That’s too hard.
  • You’re not qualified.
  • It’s too cold.
  • It’s too hot.
  • You’re too old.
  • You’re not good enough.

All lies.

Being PROACTIVE means moving the ball forward a few yards each day.

Proactivity starts with changing your MINDSET.

When we are proactive, we no longer blame outside circumstances.

We become the circumstances.

Think of all the VIP’s in your life:

  • Family
  • Friends
  • Customers
  • Coworkers
  • Managers

How can you be more PROACTIVE in their world?

Go there.

How can you be more PROACTIVE in your world?

  • Get proper sleep
  • Limit distractions
  • Eat Right
  • Exercise
  • Read a Weekly Blog J

Where do you need to step up?

Start that habit today.

-Joe Ciccarone

www.SalesVibe.net

Own It

“It ain’t the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids – it’s you! And it always has been.” – Jeffrey Gitomer

The first person we have to lead is ourselves.

We have to own the outcome for all areas of our life.

This is called taking Extreme Ownership.

When we take Extreme Ownership, we change everything.

We no longer have our happiness dictated by circumstances.

We set the tone, not others.

But this mindset requires COURAGE.

Why?

Because when something goes wrong it’s on us.

There is no one else to BLAME.

Taking full responsibility can bruise your ego.

The BIGGEST threat to our own success is not some uncontrollable outside factor.

It’s our decision making process.

Don’t like the way things are going?

Change it.

Not where you want to be?

Adjust.

We may not be able to control what happens to us.

But we have 100% control on how we respond.

Once we figure this out, everything else becomes easier.

#OwnIt

-Joe Ciccarone

www.SalesVibe.net

 

Prioritize & Execute

“Make a list of everything you need to do.  Figure out your highest value activity.  Throw the rest of the list away.” – Warren Buffett

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Life gets hectic.

The urgent gets in the way of the important.

We miss opportunities to do our best work.

Daily fires burn up our chances to create an impact.

It’s time to push back.

It’s time to punch our TO DO list in the face.

How?

PRIORITIZE & EXECUTE.

Average sales people check off items on their TO DO list.

This gives them a false sense of accomplishment.

Elite sales performers:

  • Allocate their time to their highest VALUE activities.
  • Create IMPACT by focusing on what matters.
  • IGNORE distractions.

Most people have life happen to them.

It’s time to start happening to life.

Last week’s Vibe discussed the value of putting everything on paper.

This week we turn our TO DO list into a strategic game plan.

“Prioritize and Execute” is a core principle in Jocko Willink’s book “Extreme Ownership:  How US Navy SEALS Lead & Win“.

It goes like this…

You have to be RUTHLESS to the things that don’t matter.

You have to learn to DISAPPOINT the right people.

How to Prioritize & Execute:

  1. Write out your TO DO List
  2. Prioritize your list in order of importance.
  3. Create 2 lists:
    1. Your Top 3 TO DO items becomes List #1
    2. Anything on your list from #4 down becomes List #2
  4. Title List #1: Game Plan
  5. Title List #2: Do NOT DO List

You just decided where you’re going to focus your TIME & ENERGY. 

You also just decided who you’re going to disappoint.

Never fun, but necessary.

Focus and attack #1 on your GAME PLAN list.

Be relentless.

Decline, delegate, or delete everything on your Do NOT DO List.

This is simple, but not easy.

It takes courage to say “No”.

But hold the line.

You will be trading a few uncomfortable conversations for long term impact.

We dive head first into AVERAGE when we try to be all things to everyone.

You’re not here to be AVERAGE.

Someone is counting on you to be REMARKABLE.

Go…

-Joe Ciccarone

http://www.SalesVobe.Net